Based In Hilton Head, South Carolina, Resort Management Company offers comprehensive services that help you manage your resort, homeowner association or vacation rental property. From innovative marketing strategies to personal vacation specialists, our One Source Property Management model and experienced management team offer the insight and solutions to make your ownership experience as delightful, rewarding and profitable as possible.
One Source Property Management -
Our One Source property management model makes us take ownership of our customer's needs, questions or issues. We are cross trained in the many disciplines of property management. With in-house accounting, rentals, sales, landscaping, housekeeping and maintenance, we not only provide all the necessary resort services, but we also listen, provide information and solutions or direct you to someone who can provide resolution. Equipped with the latest technology and software, we always remember that our business is about people. We take pride in our personal and passionate approach to total resort management services.
RMC Management Services -
RMC delivers cutting-edge property management and the daily services needed to maintain a healthy operation. Relationships with our customers and clients built on prompt, courteous communication and genuine caring is the cornerstone of the RMC difference.
With the resources to hire, train and maintain a staff, we don't need to outsource our team. We believe having our own in-house staff enables us to control who is caring for your property and what kind of job they are performing. With a strong, reliable team, we are able to maintain cost control by preparing our own budgets and not just reviewing someone else's.
No matter what the specific needs of your community, RMC offers the full spectrum of property management services required for day to day operations and can provide support for resorts that have their own employees.
24 Hour Guest Services -
RMC employs skilled hospitality professionals, many with 4 and 5 diamond resort backgrounds, who take pride in extending personal service for each owner and guest. This important department manages owner and guest reservations, exchanges, check-in, resolves owner issues and acts as liaison with our administrative and field staff.
Rent Delinquent Weeks -
Our knowledgeable vacation specialists are availabe 24/7/365 and garner a very high rate of repeat visitors year after year. Their care and attention to detail of each guest's unique needs make them experts in determining what and where are the most suitable accommodations. This attention results in loyal relationships, word-of-mouth referrals and happy returns. The personal service also helps contain advertising expenses since the cost of obtaining a new guest is far more expensive than retaining current ones.
Toll free access
Prompt response to all owner and guest inquiries
Smooth and timely transactions and ongoing guest contact
Monthly, itemized statements
Global distribution and internet presence on major travel sites
Business Hours and After Hours Services -
The offices of RMC are open 8 hours a day, 7 days a week, and closed for most major holidays. When our offices are closed, our phones are answered by a 24-hour answering service that can assist with most guest issues, or will forward calls to our on-call staff. Management is always close at hand and available for any issues requiring further action.
Hospitality Services -
The art of hospitality is a unique element of our resort management services. Our trained owner services team performs a range of concierge duties to help guests and owners have a more enjoyable vacation experience. RMC hosts welcome breakfasts, manager's receptions, pool parties, ice cream socials, and organized family activities to create a warm and welcoming environment for both owners and guests.
Marketing and Communications -
Our marketing and communications capabilities are a unique and effective difference to most property management company services. With a presence on major Global Distribution Systems (GDS) and internet travel sites, as well as e-mail marketing and state of the art website capabilities, RMC ensures that your resort rental and sales inventory is highly visible and ahead of the competition. Quarterly communications with owners via newsletters help keep you informed of property and area events and provide important information on ownership benefits.
Quality Initiatives -
We take quality seriously. RMC has a number of quality initiatives in place to keep employees focused on the importance of quality in everything we do. Two operations meetings, one before and one after every check-in, attended by the President, executive level managers and department heads ensure a smooth vacation experience for our owners and guests. Our task request program tracks maintenance, inventory and housekeeping issues to ensure rapid service. Our proprietary comment card program is a forum for those who wish to comment about their experience and a way for us to be the best resort management company on the planet.
Property Management -
Our property management staff offers hands-on service to ensure your assets are properly cared for. Preventative maintenance inspections, field supervision, after hours and emergency service, replacement and repair services, cost effective purchasing through research and bidding are important facets of keeping your property values up and your costs down. RMC works with each Board to set up an expense limit that can be used without prior consent in order to deal with unforeseen conditions.
RMC's in-house maintenance crew ensures high standards, continuity of service and cost containment. Our experienced maintenance crew has the insight of caring for a variety of properties and can internally handle most repairs. We employ talented carpenters, pool specialists and HVAC technicians that help save the expense of hiring an outside contractor. When an outside contractor is needed, RMC will obtain up to three proposals for any work in excess of the amount as established by the Board. An after hour, on-call technician is available 24/7 for emergency issues.
The first impression is generally the most important one and good landscaping maintains your property's value. RMC offers concept to implementation landscape services, routine maintenance, design and installation including lighting
Housekeeping, Janitorial and Laundry -
Our housekeeping staff and laundry facility are practical ways to ensure standards and cost containment. Under the direction of the operations manager, the executive housekeeper, supervisors and quality inspectors provide the on-site support to the crew of housekeepers that clean to our exacting specifications. An after-hours, on-call housekeeper provides immediate remedial services. Our in-house hiring, purchasing and inventory helps stabilize costs, an important consideration in any association's budget.
Board Administration -
Preparation and timely delivery of materials are delivered to each Board member approximately one week prior to each scheduled Board Meeting. Depending on the Board's preferences, meetings are attended by the president, the chief financial officer and the property manager. Materials include
Financial schedules - aged delinquencies, disbursements, bank reconciliation and monthly bank statements
Vendor proposal and contracts
Action item list
Income and Expense statements - monthly and year-to-date to budget
General Ledgers and Trial Balances
Timeshare Resales -
The staff of Resort Source, our resale division, is extremely knowledgeable about vacation ownership options. The staff is available for consultation and offers owners valuable insight when it comes to buying or selling. From free listing services to closing, Resort Source and RMC handle all the administrative and legal details to make the ownership transition seamless.
Owner Benefits -
RMC is the area's exclusive representative for the premier, no exchange fee vacation program, My Platinum, a Master Broker for RCI Points and offers an equity exchange program to owners wishing to upgrade. In addition, a concierge service provides discounts and information on Island activities and orientation for new owners.
Our resales staff stays constantly in touch with market conditions and can be helpful in determining the appraised value and feasibility of the sale of your property.
Title Transfer Information -
Expert guidance, referrals and step by step procedures are provided for owners who sell their timeshares.
Distressed Resort Turnaround -
RMC Resort Management specializes in turning around resorts under distress. We offer strategies and programs that help boards of directors resolve the tough issues many resorts face today. Using our proven experience and tactics, we create custom turn-around programs for distressed financial situations, unit delinquency, deferred maintenance, homeowner relations and much needed building and unit capital improvements.