Services
Full-Service Property Management
Welcome to Resort Management Company, your trusted partner in managing resorts, homeowner associations, and vacation rental properties on Hilton Head Island. Our extensive range of services and innovative "One Source" property management model ensures that every aspect of your resort operation is expertly handled. Discover how we can elevate your property management experience with our comprehensive services. Our full-service property management solutions cover every aspect of you property's needs, ensuring smooth and efficient operations.
One Source Model
Our cross-trained team provides a seamless experience by handling everything from accounting and maintenance to rentals, landscaping, and housekeeping. We take ownership of your needs and ensure prompt resolutions, making your property management experience smooth and stress-free.
In-House Staff: We manage and train our team, eliminating the need for outsourcing. This helps maintain high quality and control costs, ensuring that your property is managed by dedicated professionals who understand your unique needs.
Quality Control: With in-house accounting, preventative maintenance, housekeeping, and landscaping, we ensure consistency and reliability in our services. Our comprehensive approach guarantees that every aspect of your property is well-maintained and up to the highest standards.
Board Administration: We assist with board meetings, financial schedules, and other administrative tasks to ensure smooth operations. Our team provides the necessary support to keep your association running efficiently and effectively.
Marketing & Communications: With a presence on major third party platforms and internet travel sites, along with email marketing and newsletters, we ensure your resort receives maximum visibility. Our marketing efforts are designed to attract more guests and increase your revenue.
Exceptional Guest Services
Our exceptional guest services are tailored to enhance the experience of both owners and guests, ensuring satisfaction and loyalty.
24/7 Emergency Support: Our team is available around the clock for emergencies and guest services. Whether it's a late-night maintenance issue or an urgent guest request, our dedicated staff is ready to provide prompt and efficient support.
Housekeeping & Laundry: Our in-house team maintains high standards for cleanliness and ensures seamless turnaround between guest stays. We pride ourselves on providing spotless accommodations to enhance guest satisfaction.
Concierge Services: We offer a range of activities, amenities, resort socials, and more, creating a welcoming environment. Our concierge team is here to enhance your guests' stay with tailored recommendations and exclusive events.
Efficient Resort Operations
Our efficient resort operations are designed to keep your property running smoothly, from housekeeping to board administration.
Landscaping Services: We offer design, installation, and maintenance to keep your resort looking its best. Our landscaping team ensures your property’s exterior is as impressive as its interior.
Housekeeping, Janitorial, and Laundry: Our dedicated team, led by the operations manager and executive housekeeper, ensures high standards and cost containment through on-site support and immediate after-hours service, with in-house hiring, purchasing, and inventory management to stabilize costs.
Maintenance: Our skilled maintenance crew handles most repairs internally, reducing costs and maintaining continuity of service. We ensure that all maintenance tasks are performed promptly and to the highest standards.
Vacation Ownership Services
We offer specialized solutions to address the unique challenges and opportunities faced by resorts, including turnaround services and vacation ownership management and resales.
Distressed Resort Turnaround: We specialize in revitalizing resorts facing financial and operational challenges, providing customized solutions for turnaround. Our expertise helps troubled properties regain stability and profitability.
Vacation Ownership Resales: Resort Source's knowledgeable staff offers consultation and valuable insights for buying or selling vacation ownership. They provide listing services and handle all administrative and legal details for a seamless ownership transition. Our resales team stays updated on market conditions to help determine property appraisals and feasibility of sales. Expert guidance and step-by-step procedures are available for title transfers.
Owner Benefits: RMC offers exclusive access to the no-exchange-fee My Platinum vacation program, serves as a Master Broker for RCI Points, and provides an equity exchange program for upgrades. Additionally, a concierge service offers discounts, information on Island activities, and orientation for new owners.
Why Choose Us?
At Resort Management Company, we are committed to delivering excellence in property management. Our comprehensive services, combined with our innovative One Source Model, set us apart from the competition. Trust us to manage your property with the utmost care and professionalism, so you can enjoy peace of mind and focus on what matters most to you.
Contact us today to learn more about how we can support your property management needs.